Working as a Security Guard During SNAP Shutdowns
Increased Foot Traffic and Tension
Expect a surge in desperate customers checking their EBT cards repeatedly at registers, creating longer lines and mounting frustration. Many families rely on these benefits as their primary means of purchasing food, and the sudden loss will generate confusion, anger, and panic. You'll likely encounter more disputes at checkout counters as customers discover their benefits aren't working.
Heightened Shoplifting Risk
Food insecurity drives desperation. Studies consistently show that theft increases when economic hardship strikes communities. You may see a rise in shoplifting incidents, particularly of essential items like baby formula, diapers, bread, and protein sources. Some incidents may involve individuals who have never stolen before but feel they have no other options to feed their families.
Emotional and Mental Health Situations
Be prepared for emotionally charged situations. Parents unable to purchase food for their children may become distraught. You might encounter customers having panic attacks, crying, or expressing anger at staff who have no control over the benefit system. Mental health crises may increase, requiring calm de-escalation skills and potentially emergency services.
De-escalation Becomes Critical
Your role shifts from primarily loss prevention to crisis management. Training in de-escalation techniques becomes essential. Many situations will require empathy rather than enforcement—distinguishing between aggressive behavior that threatens safety versus desperate behavior born from genuine crisis. When possible, connecting distressed individuals with store management about local food banks or community resources can help defuse situations.
Safety Protocols
- Maintain clear sight lines throughout the store
- Monitor high-value and essential item sections more closely
- Stay in constant radio contact with management and fellow staff
- Never confront suspected shoplifters alone if they appear desperate or unstable
- Know emergency procedures and have backup plans
- Document all incidents thoroughly for potential insurance and legal purposes
The Human Element
This situation tests your humanity as much as your security skills. You'll see genuine suffering—families who relied on these benefits to survive. While you must enforce store policies and protect property, recognizing the difference between opportunistic theft and survival-driven desperation helps you respond appropriately. Many customers feeling shame and humiliation will need to be treated with dignity even in difficult situations.
Resources and Support
Coordinate with management to have information available about:
- Local food banks and pantries
- Emergency assistance programs
- Community meal programs
- Crisis hotlines
Consider your own mental health too. Witnessing widespread distress takes an emotional toll. Debrief with colleagues and supervisors, and don't hesitate to seek support if the stress becomes overwhelming.
The shutdown of essential benefits creates a crisis situation unlike typical security work. Your role becomes part security officer, part crisis responder, and part community liaison. Preparation, compassion, and clear communication will be your most valuable tools during this challenging period.