Security Protocol: Managing a Broken-Down Vehicle at the Fuel Pumps

As a security guard, encountering a DIY mechanic working on a broken-down car at the fuel pumps at a grocery store near closing time presents both a customer service challenge and a safety concern. Your role is to balance compassion with maintaining property security and safety standards.

Initial Assessment

Approach the situation professionally and observe before engaging. Note whether there are any immediate safety hazards: fuel spills, smoking, open flames, or tools creating trip hazards. If you see any dangerous conditions near active fuel pumps, address those first. A calm, "Evening, sir. I'm with security. What's going on with your vehicle?" establishes your authority while opening dialogue.

Safety First

Active fuel pumps are not repair bays. Politely but firmly explain that working on a vehicle at the pumps creates liability issues and blocks access for other customers. "I understand you're in a tough spot, but for safety reasons, we can't have repairs happening at the fuel pumps. Let's figure out how to get your car moved."

If they can get the vehicle running briefly, direct them to a parking spot away from high-traffic areas. If not, ask if they can put it in neutral so you can help push it to a safer location.

Know Your Boundaries

If the person becomes hostile, refuses to cooperate, or the situation escalates, maintain your distance and call for backup or police assistance. Your job is to protect property and people, not to force compliance physically.

The Human Element

Remember, this person is likely stressed and embarrassed. A breakdown isn't planned. Treating them with respect while enforcing policies usually leads to cooperation. "I know this isn't how you wanted your night to go. Let's work together to get this resolved safely."

Most DIY mechanics will appreciate a security guard who's firm but fair. Your professionalism in these moments reflects on the entire property.